Menu

Tbaytel

Tbaytel 12 days of Xmas

Tbaytel launches 12 Days of Christmas campaign

, , , ,

Tbaytel’s annual campaign for 12 days of holiday cheer has launched.

For ten years, the campaign has surprised community members with gifts, meals, free gas, donations, and activities.

The 12 Days of Christmas campaign launched on December 1.

Each day will bring new surprise events and programming.

In Thunder Bay, the Tbaytel team joined the Regional Food Distribution Association (RFDA) to present a $3,500 donation to the organization, and to bake approximately 9000 cookies for the RFDA’s hamper boxes.

Tbaytel’s Public Relations Communication Coordinator, Kaitlin Gaspar, says the city-owned company has been a supporter of the RFDA for a long time.

“Food insecurity is huge in the community right now, so what better way to fill up our community stomachs this holiday?” Gaspar asks.

Gaspar says this year, Tbaytel will have a social media component to the campaign, with a giveaway contest for gift cards to Thunder Bay’s Intercity Shopping Centre.

“Every year we try to do something different,” Gaspar remarks. “It’s really amazing to see the joy that we can give back over the holiday season to our community members.”

The12 Days campaign will be taking place across Tbaytel’s network of authorized dealers. On Monday, the company offered free gas in Marathon.

tbaytel

Tbaytel Shortlisted For National Award

, , , , , ,

Tbaytel is in the spotlight for its Tbaytel for Good Neighbourhood Heroes campaign.

The company has been shortlisted for Tuned-In Canada: the CCSA Awards in the category of “Best story; giving back”.

Over the winter of 2020, the campaign gave out $52,000 in donations, devices, data, voice plans, along with gift certificates to local restaurants.

Voting is open until April 1st, and the top prize is a $1,000 donation to a charity of the winner’s choice.

Voters can choose to submit one vote per day, or use all 15 votes at once.

The winners will be announced on April 12th.

tbaytel1-1-1

Tbaytel Confident Despite COVID-19 Challenges

, ,

Tbaytel is closely monitoring the impacts of COVID-19 on operations.

President and CEO Dan Topatigh says they are coming off a very strong 2019 but admits he doesn’t know what to expect this year.

“Well 2020 is certainly, as everyone can expect, going to be an ‘unusual’ year. As we go through, there certainly is, on the mobility side of our operations, some changes in the way people behave.”

However, Topatigh stresses he’s confident their services will be able to get back on track as the economy starts to recover.

 

tbaytel

Strong 2019 For Tbaytel

, ,

Tbaytel is reporting a number of success stories over the past year.

The company has released its 2019 Report to the Community.

President and CEO Dan Topatigh says they “Managed high water marks on both revenue and our earnings. That really comes from our growth in the region. We’ve completed our fibre build in Dryden and as well as Kenora.”

Tbaytel generated $196.8-million in revenue for 2019.

Topatigh says a highlight was branching our across the northwest.

“Dryden and Kenora and Fort Frances are obviously logical locations for us. We have strong markets on the mobility side. We have excellent brand recognition and we’ve really always been here to serve northwestern Ontario.”

He adds they continue to bring state-of-the-art fibre technology to Thunder Bay, with 90% of the city expected to be connected by the end of 2020.

Topatigh says the strong results are proof of their continued success and commitment as an employer.

“I think we’re one of the companies inside of this region who focuses on ensuring that we bring good service, good technology, and good quality of live to all of northwestern Ontario.”

Topatigh says another major accomplishment in 2019 was their annual sponsorship program.

“Tbaytel for Good campaign is really at the centre of making sure that we can give back to all the communities we serve and find creative ways to support groups that otherwise would have some great difficulty trying to accomplish the great things that they are doing as well.”

He notes over $562,000 was donated to 158 organizations in 14 communities.

 

tbaytel1-1

Tbaytel Upgrades In Vermilion Bay

, , ,

Tbaytel customers in Vermilion Bay can expect service disruptions Wednesday and Thursday.

Wireless maintenance upgrades are taking place both days from 7:00am until 3:00pm.

Wireless customers will experience outages of up to one hour each day to their Tbaytel HSPA mobility service, including voice calls, data usage and text messaging.

Officials say every effort will be taken to restore service as quickly as possible.

Any customers experiencing issues with their Tbaytel mobility service outside of this maintenance window are encouraged to contact Tbaytel’s 24-hour technical support team at (807) 623-4400 or toll-free at 1-800-264-9501.

tbaytel2-1

Tbaytel Disruptions Planned For Sioux Lookout Area

, ,

A notice to Tbaytel customers in the Sioux Lookout, Sam Lake and Pelican Falls area.

The company is performing maintenance work Thursday from 7:00am until 3:00pm

During this time, wireless customers will experience outages to their Tbaytel mobility service including voice calls, data usage and text messaging.

Officials say every effort will be taken to restore service as quickly as possible.

Any customers experiencing issues with their Tbaytel mobility service outside of this maintenance window are encouraged to contact the 24-hour technical support team at (807) 623-4400 or toll-free at 1-800-264-9501.

For more information visit https://www.tbaytel.net/corporate/alerts

 

tbaytel3-1-1

Tbaytel Repairing Damaged Equipment After Hydro Pole Fire

, , , ,

Tbaytel continues to work to replace damaged equipment on a hydro pole that was damaged during a fire in Dryden on Thursday.

Technicians are installing new cable and the estimated time of repair was originally reported as 5pm, but it has now extended to 8pm.

Tbaytel says customers may be experiencing degraded mobility services and intermittent outages while the repairs are being done.

https://www.facebook.com/tbaytel/photos/a.10150178135773001/10158205714893001/?type=3&theater

tbaytel-1

Tbaytel Moving To Remote Support

Tbaytel customers with technical problems will soon be able to get help remotely.

Spokesperson Jamie Hays says to promote physical distancing during COVID-19, customers who need their services can soon turn to a new mobile app.

Hays says the technician can then text the customer and talk them through fixing simple issues.

He notes this has the potential to reduce in-person calls by 80%-85%.

tbaytel3-1-1

Tbaytel Assisting Customers Impacted By COVID-19

, ,

There is no impact right now for Tbaytel in Dryden due to the COVID-19 pandemic.

The store remains open.

The company has closed its store at its Fort William Road location in Thunder Bay.

Tbaytel is taking some steps to help their customers during this difficult period.

Subscribers stuck outside of Canada will be able to text home until May 15th with no long-distance charges.

They are also adding more flexible payment options until mid-May.

Tbaytel stresses they continue to monitor the latest developments surrounding the Coronavirus.

Load More