Job Type: Full Time Permanent
Location: Sioux Lookout, Ontario
Rate of Pay: Annual $56,576 – $75,992 / Hourly $31.086 – $41.754
Hours of Work: 35 hours per week
Application Deadline: May 11, 2026 @ 8:30a.m. CST

Position Summary
The Medical Office Assistant (MOA) is an integral member of the Specialist Physician Unit and provides support services necessary for the day-to-day operation of the unit. The Admin II – Specialist Services MOA is responsible for performing a variety of administrative duties to Physicians and the Specialist Services Manager position.

Accountability
The Admin II – Specialist Services MOA is directly accountable to the Manager – Specialist Services.

Qualifications
• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
• Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an
asset.
• Diploma or certificate in Office Administration or equivalent
• Minimum 1 to 2 years’ experience in a Medical Office setting. (private clinic, allied health clinic,
hospital department, etc.)
• Experience in effective meeting planning and minute taking.
• Previous experience working within an electronic medical record.
• Must have experience and understanding of Native culture, and the geographic realities and
social conditions within remote First Nation communities.
• Strong knowledge of medical office practices and procedures
• Proficient with medical terminology and spelling
• Proficient keyboarding skills
• Proficient computer skills; Microsoft Office or equivalent
• Possess excellent interpersonal and communication skills (both verbal and written)
• Superior time management and organizational skills; very detail orientated.
• Ability to establish rapport and effective working relationships with partners, medical
professionals, managers, and other staff.
• Ability to maintain effective working relationships with clients, medical staff, colleagues,
management, and the general public.
• Ability to work with sensitive and confidential information.
• Ability to work independently to plan, organize, prioritize, schedule, coordinate and make
revisions relating to assigned tasks.
• Ability to work in a fast-packed office environment where work tasks for the day are multiple,
interruptive, and priority changing.
• Must be willing to relocate and/or live in Sioux Lookout (or within a daily commuting distance).
• Demonstrated commitment to foster a healthy and positive work environment.
• Ability to perform the requirements of the role on a regular basis

Roles & Responsibilities
1. Provide day to day medical office administrative support to Physicians, residents/learners,
management, and administrative staff.
2. Provide Orientation for new locum physicians and learners.
3. Answer and efficiently/effectively administer all phone calls from Nursing Stations, Specialty
Clinics, Clients, and any other Health Care Services/Agencies
4. Make all appropriate outgoing calls to nursing stations, physicians, specialty clinics, patients,
pharmacies, outside services, and agencies.
5. Data enter and maintain current health records within the Electronic Medical Record (EMR)
6. Assist/Complete any inquiry from within the circle of care.
7. Processing consultation reports, which includes formatting, editing for spelling and grammar and
conciseness, attaching requested documents, and forwarding to intended recipient.
8. Referral tracking, which includes entry into referral database, denoting recognized
criteria/benchmarks for follow-up – (referral date, client demographics, reason for referral, client
contact date, client appointment date, date referral complete, follow-up, etc.).
9. Coordinates and schedules client appointment dates and times as needed.
10. Updates and manages client’s health records by ensuring documents are electronically filed.
11. Maintain office duties i.e. Faxing, shredding, filing, mail, office supplies, etc.
12. Maintains strict patient confidentiality and adherence to policies and procedures regarding the
Privacy Act
13. Assists medical personnel to navigate the complex health service delivery in the Sioux Lookout
area and keeps up to date regarding issues as they relate to First Nations communities.
14. Contributes to the creation of applicable office policies and procedures.
15. Contributes and provides feedback to the design of OSCAR EMR and Hospital based Meditech
EMR.
16. Ensures compliance with all health and safety procedures.
17. All other duties as deemed appropriate and necessary by Manager.

Working Conditions
• Frequent use of computer, keyboard and mouse
• Prolonged sitting
• Prolonged viewing of computer screens
• Must be willing to relocate to Sioux Lookout
• Must be willing and able to work flexible hours.
• Required to work days, sometimes evenings and weekends, if necessary.
• Preapproved overtime as required