Job Type: Full Time Permanent
Location: Sioux Lookout, Ontario
Rate of Pay: Annual $51,319 – $68,932 / Hourly $28.197 – $37.874
Hours of Work: 35 hours per week
Application Deadline: May 11, 2026 @ 8:30a.m. CST

Position Summary
Admin I – Referral Clerk is responsible for providing daily follow-up and tracking of referrals sent to outside providers for specialty services.

Accountability
The Admin I – Referral Clerk is accountable to the Manager – MOA.

Qualifications
• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special
Employment)
• Ability to communicate in one of the First Nations dialects of the Sioux Lookout region is an
asset.
• Diploma or certificate in Medical Office Administration or a combination of
education/experience as deemed acceptable by SLFNHA
• Minimum one (1) year previous experience in a Medical Office setting or a combination of
education/experience as deemed acceptable by SLFNHA
• Proficient with medical terminology
• Proficient keyboarding skills
• Proficient computer skills; Microsoft Office
• Possess excellent interpersonal and communication skills (both verbal and written)
• Previous experience working within an electronic medical record(EMR)
• Strong knowledge of medical office practices and procedures
• Ability to maintain effective working relationships with patients, medical and clinic staff
and the public
• Ability to work independently in a fast-paced work environment
• Ability to work in an office environment where work tasks for the day are multiple,
interruptive, and priority changing
• Superior time management and organizational skills; very detail orientated
• Must have experience and understanding of Native culture, and the geographic realities
and social conditions within remote First Nation communities
• Must be willing to relocate and/or live in Sioux Lookout
• Ability to perform the requirements of the role on a regular basis

Roles & Responsibilities
1. Provide day-to-day administrative support to Physicians and Medical Office Assistants
with tracking, follow up and completion of referrals.
2. Answer and efficiently/effectively administer phone calls from Physicians, nursing
stations, Specialty clinics, Patients and other Health Care Services/Agencies
3. Make all appropriate outgoing calls to nursing stations, physicians, specialty clinics,
patients and outside services.
4. Data entry and maintain current health record within the Electronic Medical Record.
5. Review and address all PENDING referrals in OSCAR EMR and OCEANS electronic
referral platform, ensuring proper documentation and referral status is maintained.
6. Referral Tracking / Follow-up and documentation of missed appointments, the reason
for missing, and re-scheduling of these appointments as required.
7. Prioritize referrals based on urgency.
8. Patients advocate while scheduling appointments and timely travel based on urgency.
9. Electronic filing and management of patient charts.
10. Receive, document, file and properly distribute appointment notifications and reports.
11. Track and maintain referral status.
12. Assist/Complete any inquiry regarding referral tracking and status.
13. Efficient maintenance of Oscar Inbox and messages.
14. Contribute to the creation and implementation of office policies and procedures.
15. Ongoing office duties i.e. Faxing, shredding, filing, mail, office supplies, etc.
16. Maintain strict patient confidentiality and adhere to policies and procedures regarding
PHIPA, OCAP and SLFNHA privacy policy.
17. Assist to navigate the complex health service delivery in Northern Ontario and the issue
as they relate to First Nations Health
18. Any other duties assigned by the Manager – MOA and the Manager – Health Information
Systems.

Working Conditions
• Prolonged sitting
• Frequent use of computer, keyboard and mouse
• Prolonged viewing of computer screens
• Must be willing to relocate to Sioux Lookout
• Must be willing and able to work flexible hours.
• Required to work days, sometimes evenings and weekends, if necessary.
• Preapproved overtime as required